Shipping & Returns
Shipping
Our shipping partner is chosen based on the destination country.
You can order directly online for Europe, the United Kingdom, and the USA. If you wish to have delivery to another country, please contact us.
For France, Europe, the United Kingdom, and the USA, shipping fees of 10, 20, 25, and 40 EUR respectively, excluding taxes, apply up to purchases of 800 EUR. Beyond that, delivery is free.
Express shipping is available upon request and at the customer's expense. Please contact us at contact@atelier-vignes.com.
Delivery Times
An available product will be shipped within 3 to 5 business days after order confirmation.
A product that is unavailable at the time of order or a customized product will be manufactured in our workshops and shipped within a maximum of 4 to 6 weeks after order confirmation.
Our provider commits to delivering your package within 48 hours to mainland France, within 4 to 6 days for shipments to Europe, and within 5 to 10 days for the rest of the world.
Exceeding this timeframe cannot in any case be held against Atelier VIGNES, nor will it result in the termination of the contract or any compensation for damages.
Returns
You have 14 days following the receipt of your order to return your product and receive an exchange or store credit. Return shipping costs are the responsibility of the customer, and only one exchange is possible per order.
Customized orders cannot be returned.
To meet the return conditions, you must must return your product in its original condition, that is, unworn, with its tag intact, and with its complete packaging, along with the delivery receipt.
Return address: Atelier VIGNES, 13 Rue Bavastro, 06300 NICE.
In case of a complaint, please send an email to contact@atelier-vignes.com.